Returns & Exchanges
At Chalait, we take pride in the quality of our premium matcha and specialty teas. Due to the perishable nature of our food products, we generally do not accept returns on opened items, but we are committed to ensuring you are completely satisfied with your order.
Review Our Policy
Please ensure your request is made within 14 days of delivery and that the product remains in its original, unopened packaging for a full refund.
Contact Support
Email our customer care team at [email protected] with your order number and photos of the items you wish to return or exchange.
Ship the Items
Once your return is authorized, securely pack the items and use the provided prepaid shipping label to send the package back to our warehouse.
Receive Refund
After we inspect the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing